Frequently asked questions

The app is live in 34 countries across North America, Europe and parts of Asia-Pacific. Availability is announced on this site; we add a few markets each quarter once local number verification is certified.

No. This site is informational only — it has no login, no tracking and no accounts. Everything personal happens inside the app itself.

Use the encrypted transfer built into the app: it pairs the two devices with a QR code and moves your threads over a local connection. Cloud-style backups are optional, encrypted with a passphrase only you know, and off by default.

No. Remora is added per conversation and only processes the threads it has been invited into. You can remove it from a thread at any time, and everything it produced there is deleted along with its access.

Draft replies, thread briefs and voice transcripts run entirely on your device. Long-document translation uses a cloud model, and the app marks those requests clearly before you send them. We keep no record of translated content beyond the session.

Yes — one switch in settings disables Remora, transcripts and effect suggestions everywhere. The app then behaves as a plain encrypted messenger with no model invocations at all.

We store an account record (username, verification target), billing status if you pay, and relay logs stripped of content — source, destination, size, timestamp. No message content, no contact graphs, no advertising identifiers. We have never sold data and the company charter commits us not to.

Your local messages go with it. Your account enters a 30-day grace window during which you can restore it; after that the username is released and the account record is deleted. Encrypted backups you never created cannot be recreated.

No breach of message content has occurred, because content is end-to-end encrypted and we do not hold the keys. In 2024 a misconfigured relay config exposed IP logs for 40 hours; we disclosed it on this site within a week, published the post-mortem, and shortened log retention from 90 to 30 days as a result.

First 14 days of any Plus or Studio subscription: full refund, no questions. After that, cancellations take effect at the end of the paid period. Purchases made through app stores follow the store's own refund window; purchases we bill directly are refunded by our support team.

Studio groups of five or more people get the fifth seat onward at half price. We do not run student discounts — verifying enrollment would mean collecting documents we would rather never see.